:root{--blue:#00a9ea;--blue-light:#f4fcff;--blue-dark:#03a0df;--blue-border:#55ccfc;--grey:rgba(209,209,209,0.849);--orange:orange;--blue-link:#1a6fbd;--bg:#f5f6f8;--surface:#fff;--border:#e2e6ed;--text:#2c3e50;--text2:#566270;--muted:#8a96a3;--green:#27ae60;--red:#e74c3c;--shadow:0 4px 24px rgba(26,45,79,0.12);--radius:6px}.support-chatbot{position:fixed;right:20px;bottom:20px;z-index:9999;font-family:'Open Sans',sans-serif}.support-chatbot__bubble{display:flex;align-items:center;justify-content:center;width:60px;height:60px;border:0;border-radius:50%;background:var(--blue);color:#fff;box-shadow:0 4px 20px rgba(244,121,32,0.3);cursor:pointer;font-size:14px;font-weight:700;line-height:1.2;transition:all .3s ease;position:fixed;bottom:20px;right:23px}.support-chatbot__bubble:hover,.support-chatbot__bubble:focus{transform:scale(1.1);box-shadow:0 6px 25px rgba(244,121,32,0.4);color:#fff;outline:0}.support-chatbot__panel{display:none;max-width:500px;height:100%;max-height:700px;margin-bottom:62px;border-radius:12px;overflow:hidden;background:var(--surface);box-shadow:0 10px 40px rgba(0,0,0,0.15);border:1px solid var(--border);flex-direction:column;overflow-y:auto;scroll-behavior:smooth}.support-chatbot__panel.is-open{display:flex;animation:slideUp .3s ease-out}.support-chatbot__header{display:flex;align-items:center;justify-content:space-between;padding:5px 15px;background:var(--blue) !important;color:white !important;flex-shrink:0}.support-chatbot__header-icon{align-content:center;margin-right:10px}.support-chatbot__header-icon img{height:30px;border-radius:14px}.support-chatbot__title{margin:0;font-size:16px;font-weight:600;color:white}.support-chatbot__subtitle{margin:4px 0 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24px;letter-spacing:.2px}.support-chatbot__button--primary:hover,.support-chatbot__button--primary:focus{background:var(--blue-dark);outline:0}.support-chatbot__button--secondary{background:#e2e8f0;color:#0f172a}.support-chatbot__button--secondary:hover,.support-chatbot__button--secondary:focus{background:#cbd5e1;outline:0}.support-chatbot__button[disabled]{opacity:.7;cursor:wait}.support-chatbot__conversation{height:245px;overflow-y:auto;padding:15px;margin-bottom:12px;display:flex;flex-direction:column;gap:12px;scroll-behavior:smooth;background:var(--bg)}.support-chatbot__conversation::-webkit-scrollbar{width:5px}.support-chatbot__conversation::-webkit-scrollbar-thumb{background:#d0d7e2;border-radius:4px}.support-chatbot__message{max-width:74%;margin-bottom:10px;padding:10px 14px;border-radius:14px;font-size:13.5px;line-height:1.65;word-break:break-word;color:var(--text)}.support-chatbot__message--assistant{background:var(--surface);color:var(--text);border:1px solid var(--border);border-bottom-left-radius:3px;box-shadow:0 1px 6px rgba(0,0,0,0.06)}.support-chatbot__typing 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6px}.support-chatbot__feedback{font-size:10.5px;color:var(--muted);margin-top:2px;padding:0 6px;display:flex;align-items:center;gap:6px}.fb-btn{font-size:10.5px;border:0;background:var(--surface);cursor:pointer;color:var(--text2);border:1px solid var(--border);border-radius:15px;padding:6px 8px}.fb-yes:hover{color:var(--green)}.fb-no:hover{color:var(--red)}.support-chatbot__feedback.disabled{pointer-events:none;opacity:.7}.support-chatbot__composer{display:flex;gap:8px;padding:12px 0;background:var(--surface);border-top:1px solid var(--border);align-items:flex-end;flex-shrink:1}.support-chatbot__composer .support-chatbot__input{margin:0;background:var(--bg);border:1.5px solid var(--border);border-radius:20px;padding:8px 14px;transition:border-color .15s}.support-chatbot__composer .support-chatbot__button{flex:0 0 auto;width:38px;height:40px;border-radius:50%;display:flex;align-items:center;justify-content:center;transition:all .15s;flex-shrink:0}.support-chatbot__button svg{width:18px;height:18px}.support-chatbot__composer .support-chatbot__button:hover{transform:scale(1.06)}.support-chatbot__composer .support-chatbot__button:disabled{background:var(--border);cursor:not-allowed;transform:none}.support-chatbot__escalation{margin-top:8px;padding:10px;border:1px solid var(--blue-border);border-radius:10px;background:var(--blue-light);border-left:4px solid var(--blue)}.support-chatbot__escalation-title{font-weight:600;font-size:13px;margin-bottom:4px}.support-chatbot__escalation-subtitle{font-size:11px;color:var(--muted);margin-bottom:8px}.support-chatbot__escalation{margin-top:8px;padding:10px;border:1px solid var(--blue-border);border-radius:10px;background:var(--blue-light);border-left:4px solid var(--blue)}.support-chatbot__escalation--error{background:#fdecea;border:1px solid #f5c2c0;border-left:4px solid #dc3545;color:#b42318}.support-chatbot__esc-input-field{margin-bottom:40px}.support-chatbot__esc-input-field input{width:48%;padding:6px;font-size:12px;border:1px solid var(--border);border-radius:6px;float:left;margin-right:7px}.support-chatbot__esc-input-field textarea{width:100%;padding:6px;font-size:12px;border:1px solid var(--border);border-radius:6px;float:left;margin-bottom:10px;height:75px}.support-chatbot__problem-options{display:flex;flex-wrap:wrap;gap:6px}#support-chatbot-conversation{height:fit-content;max-height:48vh}.esc-btn{border:1px solid var(--border);background:var(--surface);padding:6px 10px;border-radius:14px;font-size:12px;cursor:pointer;transition:all .2s ease}.esc-btn:hover{border:1px solid var(--blue)}.esc-btn.active{background:var(--blue);color:#fff;border-color:var(--blue)}.esc-success{display:flex;gap:10px;align-items:flex-start;padding:12px 14px;border-radius:8px;background-color:#e6f7ee;border:1px solid #b7ebc6;color:#1d7a46;font-size:13px;line-height:1.4;margin-top:8px;animation:fadeIn .3s ease-in-out}.esc-success span{flex-shrink:0}.esc-success 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